GROUND HANDLING AGENT
The ground handling agent, also known as a ramp agent or traffic agent, plays a vital role in airport operations. This professional is responsible for all ground operations required for aircraft before and after each flight. Their tasks begin with guiding aircraft on the tarmac, using hand signals or specialized guiding vehicles to direct planes to their parking positions. Once the aircraft is stationary, the ground handler agent oversees the unloading of luggage and cargo, ensuring each item is handled with care to prevent damage.
In addition to baggage management, the ground handling agent is also responsible for refueling aircraft, a task that demands extreme precision to ensure safety. They must check fuel levels and ensure the correct type of fuel is used. Routine maintenance is also part of their duties, including checking tires, brakes, and other essential systems to ensure the aircraft is in perfect working condition.
The ground handling agent must coordinate with various teams, such as maintenance crews, cleaning staff, and cabin crew, to ensure all operations run smoothly and efficiently. Communication is crucial in this role, as every team member needs to be informed about schedules and specific flight requirements. Working under pressure is a key skill, especially in environments where delays can have costly repercussions. This job requires great precision, the ability to solve problems quickly, and excellent teamwork to meet the demands of airlines and passengers.
MAIN OBJECTIVES
- Load and unload baggage, freight and parcels on aircraft.
- Operate handling equipment such as forklifts, conveyor belts and baggage vehicles.
- Position and remove chocks, ladders and catwalks.
- Ensure aircraft power supply on the ground.
- Ensure that refueling procedures comply with safety standards.
- Coordinate with cabin crew to facilitate passenger movement.
- Communicate with pilots, air traffic controllers and other ground staff to synchronize operations.
- Ensure on-time departures and arrivals by effectively managing time on the ground.
- Strictly adhere to safety procedures to prevent incidents on the ground.
QUALIFICATIONS REQUIRED
- Knowledge of loading and unloading procedures.
- Proficiency in use of handling equipment.
- Knowledge of aviation safety standards and refueling protocols.
- Good physical condition and stamina.
- Ability to work under pressure and to meet strict deadlines.
- Sense of responsibility and thoroughness.
- Team spirit and ability to communicate effectively.
CERTIFICATIONS REQUIRED
- CAP or BEP level recommended, particularly in logistics, transport or handling.
- Training provided by employers (airlines, handling companies).